Shipping Policy

Shipping Method

We offer Standard Shipping and Expedited Shipping for all eligible orders.

We stock lenses in both U.S. and Hong Kong warehouses. We follow the proximity rule and ship orders if the items are in stock in the warehouse nearest to the customers.

We appreciate your patience and remain committed to delivering your orders as soon as possible.

For U.S. Customers

Shipping from the U.S. warehouse usually takes 3-7 days to arrive at the doorstep.

Shipping from the Hong Kong warehouse typically takes 5-7 days by Expedited Shipping and 10-15 days by Standard Shipping to deliver.

Check the list of colors stocked in the U.S. warehouse:

For colored contacts: https://twinklens.com/collections/cosmetic-us

For cosplay contacts: https://twinklens.com/collections/costume-us

Note: When your order contains items that are in both U.S. and Hongkong warehouses, it will be split and the contained items will be shipped from the two warehouses accordingly.

    For International Customers

    • Standard Shipping by global mail usually takes 10 ~ 15 days en route, and your order is supposed to deliver 15 ~ 20 days upon its placement.
    • Expedited Shipping cuts the en-route phase by half, you can expect to receive your order within 7 days after dispatch.

    Shipping Fee

    We offer FREE standard shipping worldwide for all orders totaling more than US$16.00, for orders of US$16.00 or less, we charge an amount of US$4.99 as the shipping fee.

    For orders totaling between US$16.00 and US$99.00, Standard Free Shipping is applied by default, and you can pay extra $30.00 to upgrade to Expedited Shipping. For orders totaling more than US$99.00, Expedited Shipping is applied for FREE.

     

    Dispatch Time

    All eligible orders are packaged carefully in the nearest available warehouses, and will be dispatched within 48 business hours of their placement. Orders placed over the weekend or on a national holiday will be shipped on the following business day. You’ll receive a shipping notification email containing the order tracking number once it’s shipped.

    Order Tracking

    You can always refer to the link in the shipping notification email for the whereabouts of the parcels. Or you can visit our Track My Order page to follow the shipment.

    Important Information

    There are factors that can inevitably extend the shipping process, while we are always trying our best to fulfill orders in a timely manner, customs clearance, carrier’s transport conditions, weather conditions, global / regional public safety issues may still disturb the process. Feel free to contact us info@twinklens.com should any concerns arise.