Try On Guarantee

twinklens offers a wide range of contact lenses across the following 5 major categories:

Order placed on January 24th, 2022 or afterwards activates a total of ONE (1) Try On Guarantee Quota for the customer. Each customer can have up to 1 (ONE) Try On Guarantee at one time, the quota doesn't accumulate, but twinklens may renew the quota periodically.

If you are not satisfied with one, more or all items in an order, we either send you free replacement or issue full refund to the item(s) in question, by an item basis, at your discretion, with no return required.

The Try On Guarantee quota can be used towards any order received on or after December 25th, 2021, and it doesn't have to be the next immediate order on or after that date.

Example:

On January 3rd, Customer A places her 4th order which contains 3 pairs of cosmetic contacts, after receiving the items on January 15th, she finds 2 of the 3 shades don't blend well with her eye color. On January 17th, she claims her Try On Guarantee quota as follows:

  • Unsuitable Pair A: to be replaced with a different shade;
  • Unsuitable Pair B: to be refunded.

twinklens follows the instructions, ships the designated replacement color to Pair A, and refunds Pair B.

While the Try On Guarantee quota can be claimed for once, we are able to reship / refund your order without it being returned when:

  • the internal package is damaged during transit;
  • the products themselves are defective;
  • incorrect quantity or style is delivered;
  • you are reasonably unsatisfied with any part of the shopping experience with twinklens, including shipping, customer support and the products themselves.

Please note you'll have to claim the Try On Guarantee or request reshipment / refund of your order within 30 days upon receipt. Simply drop us a line on Messenger or email info@twinklens.com.

twinklens remains committed to providing the most enjoyable shipping experience to our customers, if you are unsatisfied or have suggestions for improvement, be sure to let us know.